Warranty Information

Printrbot Kit

Printrbot guarantees all mechanical and electrical components supplied with kits (or ordered as single components) for 60 days after delivery.  If you have received a kit with faulty/defective/missing parts, please contact us by submitting a support request inside of this 60 day window.  If a component is found to be defective, Printrbot will provide a replacement part (or acceptable substitute, i.e; refurbished “like new” component), but not provide installation service for defective parts.  Printrbot is not responsible for replacing parts broken during assembly.  The component must be deemed defective by Printrbot.

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Disclaimer of Assembly and Operation

KITS:  If you order a Printrbot kit, we cannot guarantee that you have the technical ability to assemble and calibrate the Printrbot.  Your results may vary from others.  Therefore, Printrbot does not guarantee the technical proficiency of it’s customers nor does Printrbot guarantee a minimum quality of prints produced by kits assembled by the customer.  Should you purchase a kit and begin to assemble it, you will not be able to return that kit for refund.

ALL BOTS:  Please take a look over the operation instructions and our Return Policy before ordering your Printrbot.  Refunds upon return for kits will only be authorized for unused, brand new, unbuilt kits.  Any evidence of assembly or use such us unsealed kit bags, tampered/used components, etc. will result in no refunds given.  Failure to follow Printrbot documentation at help.printrbot.com may void your right to return your Printrbot.

*Printrbot does not offer phone support.

 

Assembled Printrbot

Printrbot guarantees all mechanical and electrical components on assembled units for 60 days after delivery.  If you have received a Printrbot with faulty/defective/missing parts, please contact us by submitting a support request inside of this 60 day window.  The component must be deemed defective by Printrbot.  If a component is found to be defective, Printrbot will provide a replacement part (or acceptable substitute, i.e; refurbished “like new” component).

Printrbot does not guarantee compatibility with any third party software or operating system (Repetier, Pronterface, Windows, Mac, Linux, etc).  This applies to kits and assembled units. There are numerous combinations of computers/operating systems/3D printing software/etc.  Printrbot guarantees the mechanical and electronic functionality of the unit, not ease of use, or compatibility with other hardware/software.

 

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Clearance and Markdown

Items purchased as clearance or markdown have no warranty, sold “as-is” and are not eligible for returns.

Return Information

Printrbot, Inc will accept returns of any non-clearance item ordered directly from Printrbot within 60 days of the date of delivery.
View Full Policy

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